Privacy Policy - LLMrefs

Introduction

Welcome to LLMrefs ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our AI SEO tracking service. By using our service, you agree to this Privacy Policy and our Terms of Use.

Information We Collect

We collect and process the following information:

• Email addresses and account information when you sign up using Google, Microsoft, or email authentication
• Usage data and analytics information about how you interact with our service
• Payment information when you subscribe to our paid plans (processed securely through Stripe)

How We Use Your Information

We use your information to:

• Provide and maintain our AI SEO tracking service
• Process your payments and manage your subscription
• Send you important service updates and marketing communications (with opt-out options)
• Improve our service through analytics and user feedback
• Comply with legal obligations

AI and Data Training

We want to be transparent about how we use AI in our service:

• Your data is not used to train AI models. We do not use your personal information, search queries, or account data to train our AI systems or any third-party AI models.
• Third-party AI providers that power our core features operate under strict contractual agreements that prohibit them from using your data for model training or improvement.
• Service delivery only. AI providers process your data solely to deliver the specific features you request (such as analyzing AI SEO rankings and generating insights).
• No data retention by AI providers. Our agreements require that AI providers delete your data after processing and do not store it for any other purpose.

If you have questions about our AI data practices, contact us at hello@llmrefs.com.

Third-Party Services

We work with trusted third-party service providers to operate our platform:

• Hosting and infrastructure providers for web hosting, databases, and content delivery
• Analytics providers to understand how our product is used and improve the experience
• Payment processors to securely handle transactions
• AI and machine learning providers to power our core product features (under agreements that prohibit training on your data)
• Authentication providers to enable secure sign-in options
• Email service providers for transactional emails and marketing communications

These services process data on our behalf under strict contractual obligations. They may collect and process your data according to their own privacy policies.

Data Storage and Security

We store your data securely and retain it for as long as necessary to provide our services or comply with legal obligations. You can request deletion of your data at any time by contacting us.

Your Rights (GDPR)

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent for marketing communications

Cookies and Tracking

We use essential cookies for authentication and session management. Third-party services may use additional cookies for analytics and functionality.

Marketing Communications

We may send you marketing emails about our services. You can unsubscribe at any time using the link in our emails or by contacting us.

International Data Transfers

We are based in the UK but may transfer data internationally to provide our services. We ensure appropriate safeguards are in place for these transfers.

Changes to This Policy

We may update this privacy policy periodically. We will notify you of any significant changes via email or through our service.

Contact Us

If you have questions about this privacy policy or your data, please contact us at: hello@llmrefs.com